Dialogue Modelling for a Conversational
Agent
Peter Wallis, Helen Mitchard, Jyotsna
Das, and Damian O'Dea
Abstract
There is growing agreement that dialogue management is critical to
speech enabled applications. This paper describes a novel
approach to knowledge acquisition in the natural language processing
domain, and shows the use of techniques from cognitive task analysis to
capture politeness protocols from a "dialogue expert".
Acknowledging the importance of intentions in mixed initiative systems,
our aim was to use an off-the-shelf Belief, Desire, and Intention (BDI)
framework from Agent Oriented Software to provide the planning
component, and introduce plan library cards as a means of capturing
expertise in this context.
The paper (pdf)
@inproceedings{wmod01,
author = "Peter Wallis and Helen Mitchard and Damian O'Dea and Jyotsna Das",
title = "Dialogue Modelling for a Conversational Agent",
booktitle = "AI2001: Advances in Artificial Intelligence, 14th Australian Joint Conference on Artificial Intelligence",
editor = "Markus Stumptner and Dan Corbett and Mike Brooks",
year = 2001,
publisher = "Springer (LNAI 2256)",
address = "Adelaide, Australia"
}