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Example CTA probes

Goal specificationWhat were your specific goals at the various decision points?
Cue identificationWhat features were you looking at when you formulated your decision?
 How did you know that you needed to make the decision?
 How did you know when to make the decision?
ExpectancyWere you expecting to make this type of decision during the course of the event?
 Describe how this affected your decision-making process.
Conceptual modelAre there any situations in which your decision would have turned out differently?
 Describe the nature of these situations and the characteristics that would have changed the outcome of your decision.
Influence of uncertaintyAt any stage, were you uncertain about either the reliability or the relevance of the information that you had available?
 At any stage, were you uncertain about the appropriateness of the decision?
Information integration What was the most important piece of information that you used to formulate the decision?
Situation awarenessWhat information did you have available to you when formulating the decision?
Situation assessmentDid you use all the information available to you when formulating the decision?
 Was there any additional information that you might have used to assist in the formulation of the decision?
OptionsWere there any other alternatives available to you other than the decision you made?
 Why were these alternatives considered inappropriate?
Decision blocking - stressWas there any stage during the decision-making process in which you found it difficult to process and integrate the information available?
 Describe precisely the nature of the situation.
Basis of choiceDo you think that you could develop a rule, based on your experience, which could assist another person to make the same decision successfully?
 Do you think that anyone else would be able to use this rule successfully? Why/Why not?
Analogy/generalisation Were you at any time, reminded of previous experiences in which a similar decision was made?
 Were you at any time, reminded of previous experiences in which a different decision was made?