| KT | Good afternoon ITD KT speaking |
| Caller | G'day, my name's AD, I'm also in ITD, over in |
| KT | Oh yes |
| Caller | Um, we've just booked a car |
| KT | Right |
| Caller | And ah we got that e-mail, so, uh can we do that ah [laughter] terrible thing? |
| KT | [laughter] Um yeah. Can I just go through it with you and just check that you've got it booked okay? |
| Caller | Yep, sure |
| KT | Is that alright? Um which car were you, did you just book? |
| ... |